Outage in Documo
UUID Error When Opening Faxes
Resolved MinorIncident Report
Summary AI Generated
Documo experienced UUID errors that prevented users from opening faxes through the web portal for 1.8 hours. The web portal component was affected, blocking access to fax documents. The issue was resolved after implementing a fix and monitoring the results.
We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.
Components affected
Documo Web PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/03/2026 03:09PM
This incident has been resolved.
MONITORING
1 day ago - at 06/03/2026 02:27PM
A fix has been implemented and we are monitoring the results. Updates to follow.
INVESTIGATING
1 day ago - at 06/03/2026 01:26PM
We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.
Latest Documo outages
FaxBridge Disruptions - about 1 month ago
Inbound and Outbound Fax Delays - 2 months ago
Portal Disruptions - 4 months ago
Portal Disruptions - 4 months ago
FaxBridge Disruptions - 4 months ago
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