Outage in Documo
Outbound Delays
Resolved MinorIncident Report
Summary AI Generated
Documo experienced outbound fax delays over approximately 6.4 hours due to a disruption in Google Cloud's global networking services. Fax Services were affected, resulting in increased processing times and a backlog of queued outbound faxes. The incident was resolved after upstream Google Cloud services recovered, with Documo's systems working through the accumulated backlog as processing returned to normal.
We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times.
Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.
Components affected
Documo Fax ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 06/29/2026 09:46PM
This incident has been resolved.
MONITORING
19 days ago - at 06/29/2026 04:49PM
We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover.
At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed.
Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.
IDENTIFIED
19 days ago - at 06/29/2026 03:26PM
We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times.
Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.
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