Outage in DocuSign

Customers may get errors when trying to reach DS Notary and billing due to AWS Lambda degradation

Resolved Minor
June 13, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/13/2023 09:44PM

This incident has been resolved.

MONITORING over 2 years ago - at 06/13/2023 08:44PM

We are continuing to monitor AWS's status page for updates. DS Notary is still unhealthy. https://health.aws.amazon.com/health/status
Latest AWS update:
Jun 13 1:38 PM PDT We are beginning to see an improvement in the Lambda function error rates. We are continuing to work towards full recovery.

INVESTIGATING over 2 years ago - at 06/13/2023 08:10PM

We are currently investigating this issue.

Latest DocuSign outages

Some customers may have experienced failures accessing DocuSign services (DIRCA-3604) - 1 day ago
Some users may not be able to access DocuSign services (DIRCA-3587) - 3 days ago
Customers may experience login issues in US11, US12 & US13 (DIRCA-3535) - 12 days ago
Intermittent Latency on NA11 (DIRCA-3486) - 18 days ago
Customers may have seen errors in the Web API for Content, Upload , Wins design, or Download (DIRCA-3482) - 20 days ago

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