Outage in DocuSign
Degraded Task Processing and Latency across multiple services (Incident 5576)
Resolved MinorIncident Report
Summary AI Generated
DocuSign's NA11 environment experienced degraded task processing and elevated latency affecting document generation for some customers, lasting approximately 13.6 hours on August 11–12, 2026. An initial fix failed to fully resolve the issue, requiring additional engineering effort before stability was restored. The incident was resolved on August 12 after extended monitoring confirmed the environment had recovered.
We are currently investigating issues where some customers may see latency or failures when generating documents. Engineering teams have been engaged and are actively triaging.
Components affected
DocuSign NA11Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/12/2026 02:49AM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
5 days ago - at 08/12/2026 12:16AM
We continue to monitor the environment to ensure stability.
MONITORING
5 days ago - at 08/11/2026 09:09PM
We continue to monitor the environment to ensure stability.
IDENTIFIED
5 days ago - at 08/11/2026 07:49PM
We continue to work to implement a fix for the issue.
IDENTIFIED
5 days ago - at 08/11/2026 06:54PM
Our initial fix did not fully mitigate this issue. Our teams are continuing to work to implement a fix to resolve the issue.
MONITORING
5 days ago - at 08/11/2026 06:17PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 08/11/2026 05:58PM
The issue has been identified and we continue our work to implement a fix.
IDENTIFIED
5 days ago - at 08/11/2026 05:08PM
We have identified the issue and a fix is being implemented.
INVESTIGATING
5 days ago - at 08/11/2026 04:12PM
We continue to investigate the issue and additional resources have been engaged.
INVESTIGATING
5 days ago - at 08/11/2026 02:42PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 08/11/2026 01:14PM
We are currently investigating issues where some customers may see latency or failures when generating documents. Engineering teams have been engaged and are actively triaging.
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