Outage in DocuSign
Login Issues in AU region (Incident 5572)
Resolved MajorIncident Report
Summary AI Generated
**DocuSign Login Incident (AU Region) – Incident 5572** A major login outage prevented customers from signing into DocuSign, initially identified in the AU region but ultimately affecting multiple regions including CA, NA1–NA4, EU, and JP. The incident lasted approximately 2 hours, during which engineering teams identified the root cause and deployed a fix. Monitoring confirmed full resolution with no further issues detected.
Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue.
Components affected
DocuSign AU DocuSign CA DocuSign NA3 DocuSign EU DocuSign JP DocuSign NA1 DocuSign NA2 DocuSign NA4Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/11/2026 06:50AM
Further monitoring has concluded that the fix implemented by our engineering teams has resolved this incident.
MONITORING
6 days ago - at 08/11/2026 05:46AM
Our engineering teams have deployed a fix to the affected environments and we are monitoring our telemetry to validate.
IDENTIFIED
6 days ago - at 08/11/2026 05:01AM
Our engineering teams have identified the potential cause of this issue and we are in the process of deploying a fix.
INVESTIGATING
6 days ago - at 08/11/2026 04:49AM
Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue.
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