Outage in DocuSign

Some customers may be experiencing issues with the support portal

Resolved Major
February 27, 2024 - Started 9 months ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign Customer Support
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/28/2024 03:23PM

This incident has been resolved.

MONITORING 9 months ago - at 02/27/2024 10:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 02/27/2024 10:05PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 02/27/2024 09:21PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 02/27/2024 08:52PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 02/27/2024 08:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 02/27/2024 07:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 02/27/2024 07:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 02/27/2024 06:43PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 02/27/2024 06:36PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 02/27/2024 06:04PM

We are currently investigating this issue.

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