Outage in DocuSign

CLM Prod/UAT: Email Report Smart Rules Failing Due to File Size (DIRCA-2426)

Resolved Minor
April 10, 2025 - Started 9 days ago - Lasted about 13 hours
Official incident page

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Outage Details

Users of Email Report Smart Rules may experience failures impacting delivery of reports. We have identified the cause of the problem and are working on a resolution.
Components affected
DocuSign EU11 DocuSign US12 DocuSign EU21 DocuSign NA11 DocuSign NA21 DocuSign US11
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 04/11/2025 05:17AM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

IDENTIFIED 8 days ago - at 04/11/2025 02:25AM

Deployment and validation in UAT are completed. Deployment to Production is underway.

IDENTIFIED 8 days ago - at 04/10/2025 11:38PM

We are beginning the deployment to UAT. Next update in 2 hours or on status change.

IDENTIFIED 8 days ago - at 04/10/2025 09:09PM

We are in the process of testing a fix to address this issue and expect resolution soon. Next update will be in 2 hours.

IDENTIFIED 8 days ago - at 04/10/2025 08:05PM

We are continuing to work on a fix for this issue. We'll provide an update within the next hour.

IDENTIFIED 9 days ago - at 04/10/2025 04:46PM

Users of Email Report Smart Rules may experience failures impacting delivery of reports. We have identified the cause of the problem and are working on a resolution.

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