Outage in DocuSign

Prod eSign: Users may experience latency or timeouts when attempting to login (DIRCA-2448)

Resolved Minor
April 15, 2025 - Started 9 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 04/15/2025 09:46PM

The impact to customers has been mitigated and not returned after monitoring

IDENTIFIED 9 days ago - at 04/15/2025 09:21PM

We are applying mitigations and measuring results. Impact is intermittent

IDENTIFIED 9 days ago - at 04/15/2025 09:14PM

We are continuing to work on a fix for this issue. The restorative steps taken previously did not mitigate the issue as expected.

IDENTIFIED 9 days ago - at 04/15/2025 07:40PM

We continue to work on mitigating the incident.

IDENTIFIED 9 days ago - at 04/15/2025 06:23PM

We have identified the cause of the impact and are taking steps to restore service.

INVESTIGATING 9 days ago - at 04/15/2025 05:58PM

We are currently investigating this issue.

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