Outage in DocuSign

eSign/CLM Prod: Users may be unable to login or access core eSign/CLM functions (DIRCA-2498)

Resolved Major

April 23, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/24/2025 05:22AM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

IDENTIFIED 12 months ago - at 04/24/2025 05:09AM

CLM sites have returned to normal operation and we are seeing improvement in eSign sites. We continue to monitor improvement and will update again as it changes.

IDENTIFIED 12 months ago - at 04/24/2025 04:17AM

We are continuing to aggressively work on a resolution to this incident. Changes applied so far to address the problem have not fully mitigated the impact.

IDENTIFIED 12 months ago - at 04/24/2025 03:31AM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 months ago - at 04/24/2025 02:50AM

The team has identified the cause of the issue and is taking steps to mitigate customer impact.

INVESTIGATING 12 months ago - at 04/24/2025 02:23AM

We are currently investigating this issue.

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