DocuSign experienced significant delays in processing changes to user membership groups, affecting the NA1 and AU regions for 1.8 hours. The NA1 region was restored to normal operations first, followed by implementation of a fix for the AU region. The incident was resolved after monitoring confirmed the fix was effective.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
A fix has been implemented and we are monitoring the results.
We are implementing a change to resolve the AU delay.
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
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