Outage in DocuSign
User Membership Group Update Delays (Incident 4672)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced significant delays in processing changes to user membership groups, affecting the NA1 and AU regions for 1.8 hours. The NA1 region was restored to normal operations first, followed by implementation of a fix for the AU region. The incident was resolved after monitoring confirmed the fix was effective.
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 04/09/2026 09:23PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
about 8 hours ago - at 04/09/2026 09:01PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 9 hours ago - at 04/09/2026 08:39PM
We are implementing a change to resolve the AU delay.
IDENTIFIED
about 9 hours ago - at 04/09/2026 07:56PM
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
IDENTIFIED
about 10 hours ago - at 04/09/2026 07:40PM
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
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