Outage in DocuSign
Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced a 1.7-hour incident where customers using +86 country code phone numbers encountered errors when sending envelopes or using SMS/phone authentication. The issue affected all major DocuSign environments including NA, EU, AU, JP, CA, DEMO, FedRAMP, and USFED regions. Engineers identified the root cause and implemented a fix, resolving the incident.
Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.
Components affected
DocuSign NA4 DocuSign FedRAMP DocuSign NA2 DocuSign AU DocuSign DEMO DocuSign CA DocuSign JP DocuSign NA3 DocuSign USFED DocuSign EU DocuSign NA1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/28/2026 04:29PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
IDENTIFIED
7 days ago - at 05/28/2026 03:50PM
Engineers have identified the root cause and are executing a fix.
IDENTIFIED
7 days ago - at 05/28/2026 02:51PM
Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.
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