Outage in DocuSign
Organization Reports May Remain in "Exporting" Status (Incident 5020)
Resolved MinorIncident Report
Summary AI Generated
DocuSign customers experienced issues with organization report exports getting stuck in "Exporting" status across multiple regions including NA, EU, CA, AU, and FedRAMP environments. The incident lasted 5.1 hours from June 3rd 05:00 AM UTC until June 4th 10:50 AM UTC, preventing users from completing report exports during this period. The issue was resolved and customers can manually re-create any failed reports or wait for scheduled reports to complete in their next run cycle.
Customers may be experiencing issues when attempting to export organization reports. Our engineering teams are engaged and have identified the cause and are working on a fix for this.
Components affected
DocuSign DEMO DocuSign EU DocuSign NA1 DocuSign NA4 DocuSign NA3 DocuSign CA DocuSign AU DocuSign FedRAMP DocuSign NA2Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 06/04/2026 12:00PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Any organization reports that failed to complete during the incident can be manually re-created and run. Any scheduled reports will complete in the next run, again customers can manually create and run these sooner if required.
Customers may have experienced errors from 2026-06-03 05:00 AM UTC until 2026-06-04 10:50 AM UTC.
IDENTIFIED
about 10 hours ago - at 06/04/2026 09:07AM
We are continuing to work on a fix for the issue.
IDENTIFIED
about 12 hours ago - at 06/04/2026 06:58AM
Customers may be experiencing issues when attempting to export organization reports. Our engineering teams are engaged and have identified the cause and are working on a fix for this.
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