Outage in DocuSign
Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced timeouts affecting core AI features including document summarization and extractions across all major regions (North America, Europe, Asia-Pacific, Canada, Australia, Japan, and Demo environments) for approximately 24.7 hours. The issue was identified and a fix was implemented, followed by extended monitoring to ensure stability. The incident has been fully resolved.
We are currently investigating this issue.
Components affected
DocuSign NA4 DocuSign NA3 DocuSign NA2 DocuSign NA1 DocuSign DEMO DocuSign JP DocuSign AU DocuSign CA DocuSign EUTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/28/2026 01:42AM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
8 days ago - at 05/28/2026 12:05AM
We are continuing to monitor for any further issues.
MONITORING
8 days ago - at 05/27/2026 10:04PM
We are continuing to monitor for any further issues.
MONITORING
8 days ago - at 05/27/2026 09:16PM
We are continuing to monitor for any further issues.
MONITORING
8 days ago - at 05/27/2026 07:30PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 days ago - at 05/27/2026 05:24PM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 05/27/2026 04:03AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 05/27/2026 03:32AM
We are continuing to investigate this issue.
IDENTIFIED
9 days ago - at 05/27/2026 02:35AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 05/27/2026 01:04AM
We are currently investigating this issue.
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