Outage in DocuSign
Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced service interruptions affecting customers using deprecated TLS ciphers across multiple regions including US, EU, CA, and AU data centers. The issue was identified and resolved with a fix implementation, restoring service after approximately 1.5 hours. Customers dependent on outdated TLS cipher configurations experienced connectivity problems during the incident window.
We are currently investigating this issue.
Components affected
DocuSign US12 DocuSign AU DocuSign NA11 DocuSign NA4 DocuSign EU11 DocuSign CA DocuSign EU21 DocuSign EU DocuSign US13 DocuSign NA1 DocuSign NA2 DocuSign NA21 DocuSign NA3 DocuSign US11Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/03/2026 12:55AM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers dependent on deprecated TLS ciphers may have experienced interruptions from 2026-06-02 10:49 PM UTC until 2026-06-03 12:49 AM UTC.
MONITORING
2 days ago - at 06/02/2026 11:56PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 06/02/2026 11:50PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 06/02/2026 11:32PM
We are currently investigating this issue.
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