Outage in DocuSign
Login failures and Latency Issues with Sending and Signing Envelopes
Resolved MajorIncident Report
Summary AI Generated
DocuSign experienced a major incident affecting login functionality and causing significant latency issues with sending and signing envelopes for a subset of customers in the CA region. The engineering team identified the root cause and deployed a fix that resolved the performance issues. The incident lasted 1.5 hours before being fully resolved.
We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/17/2026 04:18PM
This incident has been resolved.
MONITORING
3 days ago - at 04/17/2026 03:57PM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 04/17/2026 03:12PM
Internal testing is showing the implemented fix has resolved the impact, we are continuing to monitor to ensure the issue is fully mitigated.
IDENTIFIED
3 days ago - at 04/17/2026 02:53PM
Our engineering teams have identified the root cause of this issue and are in the process of deploying a fix.
INVESTIGATING
3 days ago - at 04/17/2026 02:47PM
We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.
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