Outage in DocuSign
Search Indexing Delays (Incident 4539)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced search indexing delays affecting a subset of customers in the EU21 region, causing incomplete search results for historical documents older than one year. This incident was a continuation of a previous issue (incident 4517) and impacted document search functionality. The issue was resolved after 8.2 hours with search indexing restored to normal operation.
As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/18/2026 08:22AM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
IDENTIFIED
2 days ago - at 03/18/2026 12:13AM
As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.
Latest DocuSign outages
CLM & Salesforce Integration Customers may be having difficulties accessing EU sites (Incident 4517) - 6 days ago
Users may encounter errors while attempting to upload or edit documents. (Incident 4504) - 7 days ago
A subset of Insight customers may experience issues accessing the Product (Incident 4480) - 9 days ago
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