DocuSign experienced search indexing delays affecting a subset of customers in the EU21 region, causing incomplete search results for historical documents older than one year. This incident was a continuation of a previous issue (incident 4517) and impacted document search functionality. The issue was resolved after 8.2 hours with search indexing restored to normal operation.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
As a continuation of incident 4517, a subset of customers may experience incomplete search results for historical documents older than one year. A fix is currently underway, and full resolution is anticipated by Wednesday, March 18, 2026 at 11:00 AM UTC.
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