Outage in DocuSign
Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced a task routing issue in their UAT NA11 and DEMO S1 environments that caused task completion failures within task groups for 10.9 hours. The incident was isolated to non-production environments, with production workflows continuing to function normally. Engineers identified the root cause, implemented a fix, and resolved the issue after monitoring confirmed the solution was effective.
Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/27/2026 11:33PM
This incident has been resolved.
MONITORING
4 days ago - at 03/27/2026 10:39PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 03/27/2026 09:00PM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 03/27/2026 05:22PM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 03/27/2026 04:21PM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 03/27/2026 03:42PM
Engineers are continuing to triage and develop a fix to the identified issue.
IDENTIFIED
5 days ago - at 03/27/2026 02:59PM
A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix.
INVESTIGATING
5 days ago - at 03/27/2026 02:26PM
More engineering teams have been engaged to triage this error and investigation is continuing.
INVESTIGATING
5 days ago - at 03/27/2026 12:41PM
Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.
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