Outage in DocuSign
Workflow Reports Experiencing Timeout Errors (Incident 4874)
Resolved MinorIncident Report
Summary AI Generated
DocuSign customers experienced timeout errors when accessing Workflow and Document Reports, affecting the EU11 and EU21 components. The engineering team identified the root cause and implemented a fix after 2.5 hours of service disruption.
Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/13/2026 02:18PM
This incident has now been resolved.
MONITORING
1 day ago - at 05/13/2026 01:41PM
A fix has been implemented and we are observing telemetry to validate.
IDENTIFIED
1 day ago - at 05/13/2026 11:50AM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 05/13/2026 11:49AM
Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.
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