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Outage in DocuSign

Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)

Resolved Minor
May 18, 2026 - Started 3 days ago - Lasted 27 minutes
Official incident page

Incident Report

Summary AI Generated

DocuSign experienced latency issues affecting customers' ability to send and sign documents in the NA1 and NA3 regions. The service disruption lasted 27 minutes before being fully resolved. This was classified as a minor incident impacting core DocuSign functionality.

We are currently investigating this issue.
Components affected
DocuSign NA3 DocuSign NA1

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/18/2026 06:20PM

This incident has been resolved.

INVESTIGATING 3 days ago - at 05/18/2026 05:55PM

We are currently investigating this issue.

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