Outage in DocuSign
Document Upload and Generation Errors (Incident 5073)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced document upload and generation errors affecting multiple North American data centers (NA11, NA2, NA21, NA4) for 4.3 hours. The incident impacted users' ability to upload and generate documents within the platform. DocuSign identified the root cause, implemented a fix, and fully resolved the issue after monitoring the results.
We are actively investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 06/11/2026 11:21PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
about 5 hours ago - at 06/11/2026 10:13PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 5 hours ago - at 06/11/2026 10:05PM
We have identified the issue and a fix is being implemented.
INVESTIGATING
about 5 hours ago - at 06/11/2026 09:52PM
We continue to investigate the issue.
INVESTIGATING
about 6 hours ago - at 06/11/2026 08:34PM
We continue to investigate the issue and additional resources have been engaged.
INVESTIGATING
about 6 hours ago - at 06/11/2026 08:19PM
We continue to investigate the issue and additional resources have been engaged.
INVESTIGATING
about 7 hours ago - at 06/11/2026 07:49PM
We are continuing to investigate this issue.
INVESTIGATING
about 8 hours ago - at 06/11/2026 07:03PM
We are actively investigating this issue.
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