Outage in DocuSign

eSign EU/NA/AU: Users may intermittently experience latency using eSignature services (DIRCA-2500)

Resolved Minor
April 24, 2025 - Started about 19 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 04/24/2025 04:27PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

IDENTIFIED about 19 hours ago - at 04/24/2025 03:22PM

We are taking actions to resolve the latency issue that some users may intermittently experience. It does not appear to be related to any external threat.

INVESTIGATING about 19 hours ago - at 04/24/2025 02:48PM

We are currently investigating this issue.

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