Outage in DocuSign

eSign EU/NA/AU: Users may intermittently experience latency using eSignature services (DIRCA-2500)

Resolved Minor
April 24, 2025 - Started 24 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign NA1 DocuSign NA2 DocuSign NA3 DocuSign NA4 DocuSign AU DocuSign EU
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 04/24/2025 04:27PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

IDENTIFIED 24 days ago - at 04/24/2025 03:22PM

We are taking actions to resolve the latency issue that some users may intermittently experience. It does not appear to be related to any external threat.

INVESTIGATING 24 days ago - at 04/24/2025 02:48PM

We are currently investigating this issue.

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