Outage in DocuSign

Customers may see errors when logging into eSign & CLM (DIRCA-2483)

Resolved Major
April 23, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/23/2025 01:17PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-04-23 10:09 AM UTC until 2025-04-23 11:09 AM UTC.

MONITORING 2 days ago - at 04/23/2025 11:42AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 04/23/2025 11:24AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 04/23/2025 10:59AM

We are currently investigating this issue.

source IsDown Possible Outage Indicated by User Reports Reports started 15 minutes before official outage was reported

Latest DocuSign outages

eSign PROD: Users may experience errors intermittent errors when navigating the site (DIRCA-2500) - about 19 hours ago
eSign EU/NA/AU: Users may intermittently experience latency using eSignature services (DIRCA-2500) - about 21 hours ago
EU eSign: Users may experience latency using eSignature services (DIRCA-2550) - 1 day ago
eSign/CLM Prod: Users may be unable to login or access core eSign/CLM functions (DIRCA-2498) - 1 day ago
NA11 CLM: Users may experience latency in searching (DIRCA-2472) - 3 days ago

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