Outage in DocuSign

Customers may have issues accessing Rooms - IM-39663

Resolved Minor
April 04, 2024 - Started 10 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue
Components affected
DocuSign East US 2 DocuSign East US DocuSign DEMO
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 04/04/2024 04:01AM

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

MONITORING 10 months ago - at 04/04/2024 02:47AM

The team is continuing to work on recovery

MONITORING 10 months ago - at 04/04/2024 02:30AM

Incident has been mitigated and teams are monitoring for full recovery.

IDENTIFIED 10 months ago - at 04/04/2024 02:17AM

The team is continuing to work on recovery.

IDENTIFIED 10 months ago - at 04/04/2024 02:04AM

The team is continuing to work on recovery.

IDENTIFIED 10 months ago - at 04/04/2024 01:51AM

The team is continuing to work on recovery.

IDENTIFIED 10 months ago - at 04/04/2024 01:25AM

The source of the incident has been identified and a fix is being formulated.

INVESTIGATING 10 months ago - at 04/04/2024 01:22AM

We are currently investigating this issue

Latest DocuSign outages

Some eSignature users are not able to use the "Bulk Send" feature (DIRCA-2091) - 16 days ago
Some users of docusign.mil (IL4) environment are unable to login (DIRCA-2076) - 20 days ago
A subset of customers may experience delayed envelopes in Navigator and errors with Bulk Send (DIRCA-2068) - 24 days ago
Some users of the Salesforce integration in Gov Cloud may be experiencing errors (DIRCA-2027) - about 2 months ago
Some customers may be experiencing intermittent latency and intermittent exceptions (DIRCA-2021) - about 2 months ago

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