Outage in DocuSign

Customers may have issues previewing write-only password protected documents

Resolved Minor
July 10, 2024 - Started 11 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently investigating this issue
Components affected
DocuSign NA11
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 07/11/2024 08:02AM

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

MONITORING 11 days ago - at 07/11/2024 06:38AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 07/11/2024 03:04AM

We are continuing to work on a fix for this issue. Updates to be added every 4 hours until fix has been confirmed

IDENTIFIED 11 days ago - at 07/10/2024 11:46PM

We are continuing to work on a fix for this issue. Updates to be added every 4 hours until fix has been confirmed

IDENTIFIED 11 days ago - at 07/10/2024 11:00PM

We are continuing to work on a fix for this issue

IDENTIFIED 11 days ago - at 07/10/2024 10:32PM

This issue has been identified and a fix is being implemented

IDENTIFIED 11 days ago - at 07/10/2024 10:12PM

This issue has been identified and a fix is being implemented

INVESTIGATING 11 days ago - at 07/10/2024 10:11PM

We are currently investigating this issue

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