Outage in DocuSign

Customers may have issues previewing write-only password protected documents

Resolved Minor
July 11, 2024 - Started over 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating this issue

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/11/2024 08:02AM

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

MONITORING over 1 year ago - at 07/11/2024 06:38AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 07/11/2024 03:04AM

We are continuing to work on a fix for this issue. Updates to be added every 4 hours until fix has been confirmed

IDENTIFIED over 1 year ago - at 07/10/2024 11:46PM

We are continuing to work on a fix for this issue. Updates to be added every 4 hours until fix has been confirmed

IDENTIFIED over 1 year ago - at 07/10/2024 11:00PM

We are continuing to work on a fix for this issue

IDENTIFIED over 1 year ago - at 07/10/2024 10:32PM

This issue has been identified and a fix is being implemented

IDENTIFIED over 1 year ago - at 07/10/2024 10:12PM

This issue has been identified and a fix is being implemented

INVESTIGATING over 1 year ago - at 07/10/2024 10:11PM

We are currently investigating this issue

Latest DocuSign outages

NA21 CLM: Some customers may experience high latency and/or failures related to core features which include browsing folders, previewing documents, uploading or downloading documents, generating documents or executing workflows - 3 days ago
Some users may not be able to log in eSign Demo (DIRCA-3651) - 4 days ago
Some eSign Demo customers may experience high latency related to core features which includes sending and signing documents (DIRCA-3634) - 5 days ago
Some users in CLM UAT may not be able to log in (DIRCA-3625) - 6 days ago
Ongoing cloud provider issue impacting identity verification and notarization services across NA1–4 & AU (DIRCA-3622) - 6 days ago

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