Outage in DocuSign

Customers may have issues previewing write-only password protected documents

Resolved Minor
July 10, 2024 - Started 12 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently investigating this issue
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 07/11/2024 08:02AM

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

MONITORING 12 months ago - at 07/11/2024 06:38AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 07/11/2024 03:04AM

We are continuing to work on a fix for this issue. Updates to be added every 4 hours until fix has been confirmed

IDENTIFIED 12 months ago - at 07/10/2024 11:46PM

We are continuing to work on a fix for this issue. Updates to be added every 4 hours until fix has been confirmed

IDENTIFIED 12 months ago - at 07/10/2024 11:00PM

We are continuing to work on a fix for this issue

IDENTIFIED 12 months ago - at 07/10/2024 10:32PM

This issue has been identified and a fix is being implemented

IDENTIFIED 12 months ago - at 07/10/2024 10:12PM

This issue has been identified and a fix is being implemented

INVESTIGATING 12 months ago - at 07/10/2024 10:11PM

We are currently investigating this issue

Latest DocuSign outages

NA PROD IAM: Users may experience latency in Document Extraction in Navigator (DIRCA-2880) - 1 day ago
EU Prod eSign: Some users maybe experiencing issues with sending/signing/API (DIRCA-2868) - 7 days ago
eSign EU Customers may experience latency singing documents and using the Rest API (DIRCA-2861) - 8 days ago
CA/AU Prod eSign: users may not be receiving Connect events (DIRCA-2847) - 10 days ago
DEMO eSign: Users may experience latency or errors when navigating the site (DIRCA-2836) - 10 days ago

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