Outage in DocuSign

Some customers may experience intermittent errors when utilizing Google docs to edit or check out documents (DIRCA-1832)

Resolved Minor
October 23, 2024 - Started about 1 month ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign NA11 DocuSign NA21
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/24/2024 02:50AM

This incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced intermittent errors from 2024-10-22 16:44UTC until 2024-10-23 02:25UTC.

IDENTIFIED about 1 month ago - at 10/23/2024 05:43PM

The issue has been identified and a fix is being implemented. The next update will be on 10/24/2024 at 8 AM UTC.

INVESTIGATING about 1 month ago - at 10/23/2024 05:07PM

We are currently investigating this issue.

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