Outage in DocuSign

CLM EU11: Users may receive an error when attempting to use SFTP (DIRCA-2309)

Resolved Minor
March 14, 2025 - Started about 1 month ago - Lasted 39 minutes
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign EU11
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/14/2025 08:48PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Customers may have experienced errors from 2025-03-12 02:27 AM UTC until 2025-03-14 08:43 PM UTC.

IDENTIFIED about 1 month ago - at 03/14/2025 08:35PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/14/2025 08:11PM

We are currently investigating this issue.

Latest DocuSign outages

Prod eSign: Users may experience latency or timeouts when attempting to login (DIRCA-2448) - 2 days ago
CLM UAT: Customers may experience issues using conditional logic within forms (DIRCA-2442) - 3 days ago
CLM Prod/UAT: Email Report Smart Rules Failing Due to File Size (DIRCA-2426) - 7 days ago
USFED/US13: Some users may be unable to login, sign, send documents for signature use CLM functions - 9 days ago
NA4 eSign: Users may experience intermittent latency or errors when signing documents (DIRCA-2415) - 10 days ago

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