Outage in DocuSign
Intermittent Issues With Delivery of e-mail Notifications (Incident 5326)
Resolved MinorIncident Report
Summary AI Generated
DocuSign experienced a 1.4-hour incident where a subset of customers intermittently failed to receive email notifications when envelopes were sent. The issue affected multiple regions including NA1–NA4, CA, EU, AU, JP, DEMO, and FedRAMP environments. Engineering teams identified and resolved the issue, with customers able to access affected envelopes directly via their DocuSign account as a workaround during the outage.
A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.
Components affected
DocuSign NA1 DocuSign NA2 DocuSign NA3 DocuSign NA4 DocuSign CA DocuSign AU DocuSign EU DocuSign DEMO DocuSign FedRAMP DocuSign JPTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 07/07/2026 04:48PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
IDENTIFIED
20 days ago - at 07/07/2026 03:31PM
A subset of customers may experience intermittent failures of email notifications upon sending of envelopes. To mitigate this customers can log into their DocuSign account and access the envelope directly. Engineering teams have identified the issue and are currently working to resolve this issue.
Latest DocuSign outages
Qualified Verification Latency (Incident 5472) - about 4 hours ago
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