Outage in DocuSign
Customers may experience issues accessing the eSign Admin Settings page (Incident 5527)
Resolved MinorIncident Report
Summary AI Generated
**DocuSign Incident 5527 Summary** On August 5, 2026, customers experienced issues accessing the eSign Admin Settings page in DocuSign's DEMO environment. The incident lasted approximately 3.3 hours before a fix was identified, implemented, and confirmed resolved. No production environment was affected.
We are investigating this issue.
Components affected
DocuSign DEMOTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/05/2026 04:42AM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
5 days ago - at 08/05/2026 04:39AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 08/05/2026 04:20AM
The issue has been identified and we continue our work to implement a fix.
IDENTIFIED
5 days ago - at 08/05/2026 03:14AM
We have identified the issue and a fix is being implemented.
INVESTIGATING
5 days ago - at 08/05/2026 02:17AM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 08/05/2026 01:29AM
We are investigating this issue.
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