Outage in DocuSign
Latency and Errors Across NA11 (Incident 5558)
Resolved MinorIncident Report
Summary AI Generated
**DocuSign – NA11 Latency and Errors (Incident 5558)** On August 7, 2026, DocuSign customers on the NA11 environment experienced latency and delays across the service for approximately 1.3 hours. The underlying issue was identified, and a fix was implemented and monitored before the incident was fully resolved.
Customers across NA11 are seeing latency and delays across the service. We have identified the underlying issue and are taking action to mitigate the issue.
Components affected
DocuSign NA11Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/07/2026 06:13PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
2 days ago - at 08/07/2026 05:55PM
The fix was implemented and we are monitoring to ensure stability.
IDENTIFIED
2 days ago - at 08/07/2026 05:37PM
The issue has been identified and we continue our work to implement a fix.
MONITORING
2 days ago - at 08/07/2026 05:36PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 08/07/2026 04:59PM
Customers across NA11 are seeing latency and delays across the service. We have identified the underlying issue and are taking action to mitigate the issue.
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