Outage in Dojo
Error messages on card machines preventing some Dojo customers from transacting
Resolved Major
March 25, 2024 - Started over 1 year ago
Official incident page
Official incident page
Incident Report
Some Dojo customers are seeing an error message "unregistered Country" on their card machine and may be unable to transact. We're investigating this urgently and will post more updates as we find out more.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 03/25/2024 11:18AM
This incident has now been resolved.
MONITORING
over 1 year ago - at 03/25/2024 09:38AM
Payments should now be working again. Your machine should now be taking payments as normal.
INVESTIGATING
over 1 year ago - at 03/25/2024 08:38AM
Some Dojo customers are seeing an error message "unregistered Country" on their card machine and may be unable to transact. We're investigating this urgently and will post more updates as we find out more.
Latest Dojo outages
Dojo bookings: some customers unable to make new card on file bookings - about 1 year ago
Global IT Outage not affecting Dojo services in the UK or Spain - over 1 year ago
Bank transfers are running late for some customers - over 1 year ago
Online payments and deposits for Dojo Bookings are down - over 1 year ago
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