Outage in DonorPerfect

Intermittent issues processing payments on New and Classic online forms

Resolved Minor
December 15, 2022 - Started almost 2 years ago - Lasted about 20 hours
Official incident page

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Outage Details

We are seeing intermittent processing issues when donors attempt to submit a donation on both new and classic online forms. We are working with our processing vendor to rectify the issue as soon as possible. We will keep you updated here. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/16/2022 01:55PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/15/2022 10:41PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 12/15/2022 07:13PM

We are continuing to see intermittent processing issues when donors attempt to submit a donation on both new and classic online forms. We are also seeing errors when attempting to run monthly giving or instacharge. We are working very closely with our processing vendor to rectify the issue as soon as possible. We will keep you updated here. Thank you for your patience.

INVESTIGATING almost 2 years ago - at 12/15/2022 06:09PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 12/15/2022 06:08PM

We are seeing intermittent processing issues when donors attempt to submit a donation on both new and classic online forms. We are working with our processing vendor to rectify the issue as soon as possible. We will keep you updated here. Thank you for your patience.

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