Outage in DonorPerfect

Issues Accessing KnowledgeBase

Resolved Minor
February 09, 2024 - Started 11 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating an issue accessing the KnowledgeBase from within DonorPerfect. You can access the KnowlegeBase directly at the following URL: https://softerware.my.site.com/dpcommunity/s/sf-knowledgebase Our team is investigating and will update you when we have more details. Thank you for your patience as we work to correct this issue.
Components affected
DonorPerfect Community
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/09/2024 07:34PM

Since the fix was implemented, we have not seen any additional issues or errors with accessing the KnowledgeBase. Thank you for your patience while we worked hard to resolve this issue.

MONITORING 11 months ago - at 02/09/2024 06:23PM

A fix has been implemented and we are monitoring the results. Thank you for your patience.

INVESTIGATING 11 months ago - at 02/09/2024 03:10PM

We are investigating an issue accessing the KnowledgeBase from within DonorPerfect. You can access the KnowlegeBase directly at the following URL:
https://softerware.my.site.com/dpcommunity/s/sf-knowledgebase
Our team is investigating and will update you when we have more details. Thank you for your patience as we work to correct this issue.

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