Outage in dotdigital

Delays in refreshing segments and running programs in our North America region (R2)

Resolved Minor
May 06, 2022 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Need to monitor dotdigital outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including dotdigital, and never miss an outage again.
Start Free Trial

Outage Details

We're investigating an issue with delays in refreshing segments and running programs in our North America region (R2). Sorry if you're affected by this issue. Our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 05/06/2022 01:39PM

We're pleased to say our cloud service provider has resolved their issue, meaning we're now seeing immediate and sustained improvements.
Thanks for your patience while this issue was resolved.
We'll monitor the situation from here and post a final update once we're totally satisfied it's resolved.

IDENTIFIED over 2 years ago - at 05/06/2022 12:07PM

We have confirmed that the problem is due to an issue with one of our 3rd party cloud providers.
Users in our North America region may experience some slowness with other parts of our platform, in particular eCommerce dashboards, in addition to those already mentioned.
We'll post another update shortly.
Sorry for any inconvenience this is causing to your day

INVESTIGATING over 2 years ago - at 05/06/2022 11:04AM

We're investigating an issue with delays in refreshing segments and running programs in our North America region (R2).
Sorry if you're affected by this issue. Our tech team are working as quickly as possible to resolve it and get things back to normal. We'll share another update shortly.

Be the first to know when dotdigital and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime