Outage in dotdigital
Outbound SMS sending issues (All regions)
Resolved Major
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Outage Details
Components affected
dotdigital Europe - SMS dotdigital Asia Pacific - SMS dotdigital North America - SMSLatest Updates ( sorted recent to last )
We’ve monitored the situation for some time now and we’re confident this issue is fully resolved.
Sorry, it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.
We’ve released a fix, and outbound SMS sending resumed at 22:11 UTC. We are currently processing a backlog of messages. Please note that SMPP customers were not affected by this incident.
We’ll keep a close eye on things and will post a final confirmation shortly when it’s 100% resolved.
Our teams have isolated the issue, and we’re now working on a resolution. Thanks for your patience, everyone.
We've discovered an issue with sending outbound SMS and our tech team are working to resolve the issue. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly.
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