Outage in dotdigital

Connectivity Issues - APAC (R3) region

Resolved Minor

January 25, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing connectivity issues that are affecting customers using the APAC (R3) region of Dotdigital

Components affected

dotdigital Asia Pacific - Transactional Email dotdigital Asia Pacific - Mail Sending dotdigital Asia Pacific - Open and Link Tracking dotdigital Asia Pacific - Reporting dotdigital Asia Pacific - API dotdigital Asia Pacific - Contact Imports dotdigital Asia Pacific - Pages and Forms dotdigital Asia Pacific - Web Application dotdigital Asia Pacific - Surveys and Forms dotdigital Asia Pacific - SMS

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 01/25/2023 11:02AM

Our cloud provider have fully restored service and closed their incident.

MONITORING almost 2 years ago - at 01/25/2023 09:46AM

Dotdigital service is now fully restored and our cloud provider have reversed a recent change which could have triggered this problem. We continue to monitor and will react as events unfold.

IDENTIFIED almost 2 years ago - at 01/25/2023 09:26AM

Due to the nature of the problem with our cloud provider a portion of users may experience problems accessing Dotdigital from their location. In addition we currently have a problem with Segments and CPaaS functionality in our APAC (R3) region.

IDENTIFIED almost 2 years ago - at 01/25/2023 08:28AM

The connectivity issue with our APAC (R3) region has been identified, and is being caused by an outage with one of our cloud providers who are experiencing issues globally

INVESTIGATING almost 2 years ago - at 01/25/2023 07:41AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 01/25/2023 07:40AM

We are currently experiencing connectivity issues that are affecting customers using the APAC (R3) region of Dotdigital

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