Outage in Dovetail
Unable to load Projects
Resolved Major
November 13, 2025 - Started 3 months ago
- Lasted about 1 hour
Incident Report
We are currently investigating an incident where Projects are failing to load.As a temporary workaround, please use chat to access information, or access data and notes via a direct URL. If you don't have chat enabled, you can turn it on via `/settings/beta`.We appreciate your patience as our team works to restore full functionality. We will keep you updated. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries/
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Latest Updates ( sorted recent to last )
INVESTIGATING
3 months ago - at 11/14/2025 12:51AM
We are currently investigating an incident where Projects are failing to load.As a temporary workaround, please use chat to access information, or access data and notes via a direct URL. If you don't have chat enabled, you can turn it on via `/settings/beta`.We appreciate your patience as our team works to restore full functionality. We will keep you updated. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries/
IDENTIFIED
3 months ago - at 11/14/2025 01:14AM
We are currently implementing a fix for the incident where Projects are unable to load.While the fix is being deployed, you can continue to use the current workarounds: please use chat to access information, or access data and notes directly via a direct URL. If you don't have chat enabled, you can turn it on via `/settings/beta`.We appreciate your continued patience. We will send a final update once full functionality is confirmed. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries.
Latest Dovetail outages
Users unable to open data or insights - 2 months ago
Videos stuck in “Processing” state - 2 months ago
Issue with loading folders and projects under 'Browse' page - 2 months ago
Highlight exports and Magic features are failing - 3 months ago
Degraded responses from chat and agents - 3 months ago
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