Outage in DrChrono
Unable to join telehealth video visit from the web
Resolved MinorIncident Report
We are currently investigating reports from our users that they are unable to join telehealth video visit calls from the DrChrono web application. As a workaround, video visits can be joined from the EHR iOS application. We will provide an update as soon as we have additional information.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 02/18/2023 03:37AM
This incident has been resolved.
IDENTIFIED
almost 3 years ago - at 02/17/2023 08:17PM
The issue has been identified as stemming from a third party service our platform utilizes. We are reaching out to them in order to continue efforts to mitigate the problem. We will continue to post updates here as we have additional information.
INVESTIGATING
almost 3 years ago - at 02/17/2023 05:27PM
We are currently investigating reports from our users that they are unable to join telehealth video visit calls from the DrChrono web application. As a workaround, video visits can be joined from the EHR iOS application. We will provide an update as soon as we have additional information.
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