Outage in DrChrono

Third Party Vendor: Updox

Resolved Minor
October 10, 2024 - Started 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Updox, our third-party vendor, faxing, has reported a service disruption that may affect fax confirmation pages, uploading (drag and drop), and virtual printing. We will continue to provide updates as we have more information. Thank you for your patience. Updox Status Page: https://status.updox.com/
Components affected
DrChrono Updox
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 11:13PM

Updox, our third-party vendor, has been restored. Please note, that data will temporarily be limited to the past 30 days. The system will continue to process historical data throughout the night reaching full restoration by tomorrow morning. Inbound faxes were queued throughout the day and will be processed overnight.

Please see their Status Page for more information: https://status.updox.com/

IDENTIFIED 2 months ago - at 10/10/2024 08:32PM

Updox, our third-party vendor has taken their application offline at 4:30 PM (Eastern) to perform emergency maintenance.
The application will be down for approximately 1 hour. Once the application is restored we will post an update.

Updox Status Page: https://status.updox.com/

IDENTIFIED 2 months ago - at 10/10/2024 07:31PM

Updox, our third-party vendor, has identified the root cause of the issue and is actively working to resolve it. We will continue to provide updates as we have more information. Thank you for your patience.

Updox Status Page: https://status.updox.com/

IDENTIFIED 2 months ago - at 10/10/2024 04:10PM

Updox, our third-party vendor, has identified the root cause of the issue and is actively working to resolve it. We will continue to provide updates as we have more information. Thank you for your patience.

Updox Status Page: https://status.updox.com/

INVESTIGATING 2 months ago - at 10/10/2024 02:42PM

Updox, our third-party vendor, faxing, has reported a service disruption that may affect fax confirmation pages, uploading (drag and drop), and virtual printing. We will continue to provide updates as we have more information. Thank you for your patience.

Updox Status Page: https://status.updox.com/

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