Outage in DrFirst

Intermittent Performance Issues - Pharmacy Network - Prescribing

Resolved Minor

June 11, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

Components affected

DrFirst Pharmacy Network - Prescribing

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/11/2025 08:31PM

This incident has been resolved.

INVESTIGATING 10 months ago - at 06/11/2025 07:31PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 06/11/2025 06:33PM

We are actively investigating this issue in collaboration with our third-party vendor to determine the root cause and identify a resolution.

INVESTIGATING 10 months ago - at 06/11/2025 05:46PM

We are actively investigating this issue in collaboration with our third-party vendor to determine the root cause and identify a resolution.

INVESTIGATING 10 months ago - at 06/11/2025 04:55PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 06/11/2025 04:38PM

Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.

Latest DrFirst outages

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 ) - about 8 hours ago

Prescription Processing Delays — Third Party Vendor Performance Degradation - 4 days ago

3rd Party Pharmacy Network - Prescribing Issue - 29 days ago

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) - about 2 months ago

Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - about 2 months ago

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