Outage in DrFirst
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Resolved MinorIncident Report
Summary AI Generated
DrFirst's E-Prescribing Desktop (Rcopia) experienced intermittent performance issues across all four regions, affecting some customers' ability to use the service normally. The incident lasted 36 minutes, during which engineers identified the root cause and implemented a fix. The service was fully restored after the resolution was deployed.
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Components affected
DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/25/2026 01:35PM
This incident has been resolved.
IDENTIFIED
2 months ago - at 02/25/2026 01:16PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 months ago - at 02/25/2026 01:03PM
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Latest DrFirst outages
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 ) - 14 days ago
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Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - 2 months ago
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