Outage in DrFirst
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Resolved MinorIncident Report
Summary AI Generated
DrFirst's EPCS IDP service experienced intermittent performance issues for 5.2 hours, preventing users from authenticating or accessing services through the Experian/ID.me identity provider. The issue was identified and resolved through collaboration with the third-party vendor.
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 02/24/2026 03:15AM
This incident has been resolved.
IDENTIFIED
4 days ago - at 02/24/2026 12:48AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 02/23/2026 11:09PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 02/23/2026 10:05PM
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
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