Outage in DrFirst
3rd Party Pharmacy Network - Prescribing Issue
Resolved MinorIncident Report
We are currently investigating an issue in which a small percentage of electronic prescriptions are not receiving verification responses from a third-party vendor. Prescriptions are continuing to be sent successfully, and our fallback protocol is active - ensuring pharmacies receive prescriptions within our standard fax window. We are working with the vendor to identify the root cause. We will provide updates as more information becomes available.
Components affected
DrFirst Pharmacy Network - PrescribingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/27/2026 11:15AM
This incident has been resolved.
IDENTIFIED
about 1 month ago - at 03/26/2026 12:49PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 month ago - at 03/25/2026 12:41PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 month ago - at 03/24/2026 11:24PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 month ago - at 03/23/2026 12:29PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 month ago - at 03/20/2026 07:54PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 03/20/2026 02:08PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/19/2026 09:20PM
We are currently investigating an issue in which a small percentage of electronic prescriptions are not receiving verification responses from a third-party vendor. Prescriptions are continuing to be sent successfully, and our fallback protocol is active - ensuring pharmacies receive prescriptions within our standard fax window. We are working with the vendor to identify the root cause. We will provide updates as more information becomes available.
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