Outage in DrFirst
3rd Party Pharmacy Network - Prescribing Issue
Minor
March 19, 2026 - Started about 18 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue in which a small percentage of electronic prescriptions are not receiving verification responses from a third-party vendor. Prescriptions are continuing to be sent successfully, and our fallback protocol is active - ensuring pharmacies receive prescriptions within our standard fax window. We are working with the vendor to identify the root cause. We will provide updates as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 1 hour ago - at 03/20/2026 02:08PM
We are continuing to investigate this issue.
INVESTIGATING
about 18 hours ago - at 03/19/2026 09:20PM
We are currently investigating an issue in which a small percentage of electronic prescriptions are not receiving verification responses from a third-party vendor. Prescriptions are continuing to be sent successfully, and our fallback protocol is active - ensuring pharmacies receive prescriptions within our standard fax window. We are working with the vendor to identify the root cause. We will provide updates as more information becomes available.
Latest DrFirst outages
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) - about 1 month ago
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