Outage in DrFirst

iPrescribe Support Incident Notice

Resolved Minor

November 03, 2026 - Started 9 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

DrFirst's iPrescribe platform experienced a disruption to its in-app chat support feature, preventing users from reaching a live agent and displaying error messages. The incident lasted approximately 1.7 hours, during which customers were directed to submit support tickets as an alternative. The issue was resolved with no further action required.

We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. We will share updates as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 11/03/2026 02:45PM

This incident has been resolved.

INVESTIGATING 9 days ago - at 11/03/2026 01:49PM

We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. Customers can still submit a ticket for assistance. We will share updates as more information becomes available.

INVESTIGATING 9 days ago - at 11/03/2026 01:08PM

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