Outage in DrFirst
Issues with Phone Support (Support Services)
Resolved MinorIncident Report
Summary AI Generated
DrFirst's phone support system was inaccessible to some customers, impacting the Help Center & Ticket Portal for approximately 2.4 hours. The issue was identified and a fix was implemented within roughly 25 minutes of investigation. The incident was fully resolved after a short monitoring period.
DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible.
Thank you for your patience.
Components affected
DrFirst Help Center & Ticket PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/21/2026 05:38PM
This incident has been resolved.
MONITORING
13 days ago - at 09/21/2026 03:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
13 days ago - at 09/21/2026 03:41PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
13 days ago - at 09/21/2026 03:20PM
DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible.
Thank you for your patience.
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