Outage in DrFirst

Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)

Resolved Minor

June 12, 2025 - Started 11 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating an issue impacting DrFirst's Myndshft platform due to a global outage affecting Google Cloud services. At this time, Myndshft users may be unable to log in or access services due to failures in Google authentication (IDP, Google Cloud, Firebase). Other DrFirst systems do not appear to be affected. We are closely monitoring the situation and will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/13/2025 02:04AM

This incident has been resolved.

INVESTIGATING 11 months ago - at 06/12/2025 07:56PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 06/12/2025 06:36PM

We are currently investigating an issue impacting DrFirst's Myndshft platform due to a global outage affecting Google Cloud services.

At this time, Myndshft users may be unable to log in or access services due to failures in Google authentication (IDP, Google Cloud, Firebase). Other DrFirst systems do not appear to be affected.

We are closely monitoring the situation and will provide updates as more information becomes available.

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