Outage in DrFirst

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Resolved Minor
September 26, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

Incident Report

IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.
Components affected
DrFirst EPCS IDP (Experian/ID.me)

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 09/29/2025 12:41PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 09/26/2025 11:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 09/26/2025 10:42PM

IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.

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