Outage in DrFirst

Investigating Email Verification Code Delays

Resolved Minor
October 24, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating delays with email verification codes (OTP) needed for login and authentication. Our third-party email delivery provider is experiencing a service disruption that is impacting the timely delivery of these verification codes to some users. We are in active communication with the vendor and closely monitoring their progress toward resolution. Updates will be provided as we receive additional information from our email provider.
Components affected
DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/24/2025 03:59PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/24/2025 03:21PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 10/24/2025 03:06PM

We are currently investigating delays with email verification codes (OTP) needed for login and authentication. Our third-party email delivery provider is experiencing a service disruption that is impacting the timely delivery of these verification codes to some users. We are in active communication with the vendor and closely monitoring their progress toward resolution. Updates will be provided as we receive additional information from our email provider.

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