Outage in DrFirst
Total Benefits (Price Transparency) service performance degradation due to third party PBM outage
Resolved MinorIncident Report
Some customers may experience performance issues with Total Benefits (Price Transparency) at this time due to a third party PBM outage.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 10/29/2025 06:27PM
This incident has been resolved.
MONITORING
3 months ago - at 10/29/2025 06:18PM
We have completed the internal changes to disable PBM connections. We are now actively monitoring system stability and will re-enable the connections once PBM services have been confirmed as stable.
IDENTIFIED
3 months ago - at 10/29/2025 06:06PM
We are making internal changes to disable the PBM connections until their services are stabilized.
INVESTIGATING
3 months ago - at 10/29/2025 05:56PM
Some customers may experience performance issues with Total Benefits (Price Transparency) at this time due to a third party PBM outage.
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