Outage in DrFirst

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Resolved Minor
November 03, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.
Components affected
DrFirst EPCS IDP (Experian/ID.me)

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/03/2025 07:22PM

This incident has been resolved.

MONITORING 2 months ago - at 11/03/2025 06:03PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 11/03/2025 05:28PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 11/03/2025 04:27PM

IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.

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