Outage in DrFirst
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Resolved MinorIncident Report
We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
Components affected
DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Rcopia Region 5Need to monitor DrFirst outages?
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Latest Updates ( sorted recent to last )
MONITORING
29 days ago - at 02/10/2026 10:50PM
We are continuing to monitor for any further issues.
MONITORING
29 days ago - at 02/10/2026 10:02PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
29 days ago - at 02/10/2026 09:41PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
29 days ago - at 02/10/2026 09:07PM
We are continuing to investigate this issue.
INVESTIGATING
29 days ago - at 02/10/2026 08:57PM
We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
source IsDown
Possible Outage Indicated by User Reports
Reports started 9 minutes before official outage was reported
Latest DrFirst outages
Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) & E-Prescribing Mobile (iPrescribe) - about 1 month ago
CVS Prescription Processing Delays - about 1 month ago
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